Terms of service
The following outlines the Terms and Conditions and Privacy Policy of Tidal Dress Collective. By placing an order, the client enters into a legally binding contract with Tidal Dress Collective and agrees to abide by these terms.
Tidal Dress Collective reserves the right to refuse future service to any client who has previously breached these Terms and Conditions.
Hire Period
The standard hire period is three (3) consecutive days, commencing on the first date selected by the client and concluding on the final date selected.
Should the client require early delivery or an extension of the hire period beyond the standard duration, such arrangements may be made upon request and are subject to availability. An additional fee equivalent to 20% of the total hire fee per additional day will apply.
Booking & Payment
A minimum of five (5) full business days notice is required for all bookings to allow adequate time for processing, preparation, and postage. Bookings requested within this period may be accommodated at the discretion of Tidal Dress Collective, subject to availability.
A valid residential billing address must be provided at the time of booking. Post office boxes are not accepted. Clients residing in rural or remote areas must notify Tidal Dress Collective at the time of booking, as extended postage timeframes may apply.
Full payment is required at the time of booking in order to secure the selected hire item.
Condition & Care
All hire items may show signs of general wear. Vintage pieces are particularly delicate and may display minor imperfections due to age. Fabrics such as silk and satin are especially prone to scuffs, pulls, and natural wear consistent with the characteristics of the material.
Clients are required to handle all hire items with care and respect, avoiding any activities, environments, or conditions that may cause staining, tearing, or other forms of damage.
Alterations to hire items are strictly prohibited. This includes, but is not limited to, hemming, dyeing, or the addition of embellishments. Any unauthorised alterations may incur a damage fee, which may be up to the full replacement value of the item.
The use of fashion tape, double-sided tape, fabric glue, or any other adhesive substances on hire items is not permitted under any circumstances.
Fake tan may be worn, provided it is thoroughly washed off prior to the hire period. Tidal Dress Collective recommends washing off fake tan 1–2 days in advance. Any staining caused by fake tan may result in additional cleaning or damage fees.
Hire items must be kept away from substances and surfaces that may cause damage, including but not limited to makeup, jewellery, perfumes, oils, sprays, and cleaning agents.
Cleaning & Damage
All hire items must be returned in their worn condition, without being washed or dry cleaned. All cleaning is managed by Tidal Dress Collective to preserve the quality and integrity of the items.
Clients are required to notify Tidal Dress Collective of any damage or defects as soon as possible, including prior to use if identified upon receipt. Failure to report pre-existing damage may result in the client being held liable.
Any pulls, scratches, tears, stains, or other forms of damage caused to the hire item during the hire period will incur a damage fee. This fee will be determined by Tidal Dress Collective, taking into account factors such as the item’s recommended retail price (RRP), market demand, purchase availability, pre-hire condition, and the hire fee already paid. The client will be invoiced accordingly, and payment must be made within seven (7) days. Failure to make payment may result in further charges or legal action.
Should damage to a hire item result in the cancellation or refund of a future booking for the same item, the client responsible will also be liable for the full cost of the cancelled or refunded booking, in addition to any other applicable charges.
Tidal Dress Collective reserves the right to inspect all hire items upon return and to determine the level of damage or additional cleaning required.
Pick Up Hires
Clients are required to collect their hire item from 11/24 Junction Drive, Coolum 4573, QLD
A 30-minute collection window must be selected between 8:00 AM and 9:30 AM.
All hire items must be returned to 11/24 Junction Drive, Coolum 4573, QLD between 8:00am and 9:30am on the return date. Clients are encouraged to advise Tidal Dress Collective if time is not appropriate.
All packaging provided with the hire item — including but not limited to coat hangers and garment bags — must be returned. Missing or unreturned items may incur a replacement fee.
Postal Hires
All postal hires are dispatched via express post through Australia Post. Deliveries are typically made between 7:00 AM and 5:00 PM, Monday to Friday.
Tidal Dress Collective will send hire items in advance to allow for timely delivery. When possible, clients may receive their hire items up to two weeks prior to the selected hire dates. Early delivery does not affect the hire period or incur additional charges.
Bookings placed fewer than five (5) full business days before the hire period are made at the client’s risk. If the hire item does not arrive in time, the client will not be eligible for a refund or store credit.
Clients residing in rural or remote areas must notify Tidal Dress Collective at the time of booking, as extended postage timeframes may apply.
For returns, a pre-paid express return label and instructions will be provided. Clients must affix the label to the reusable packaging and return the hire item over the counter at an Australia Post office (not via a street post box) by 3:00 PM. If the return date falls on a weekend, the return may be made the following Monday morning. If the return label is lost, the client will be responsible for covering the cost of express return postage.
Clients are responsible for ensuring the hire item is securely packaged for return. Any damage sustained during transit as a result of inadequate packaging will be the client’s responsibility.
Late Fees
If a hire item is returned late or not in accordance with the return instructions, a late fee of 30% of the original hire fee per day will apply. This fee may accumulate up to the full retail value of the hire item.
If the late return of a hire item results in the cancellation or refund of a subsequent booking for the same item, the client responsible will also be liable for the full cost of the cancelled or refunded booking, in addition to any applicable late fees or other charges.
Cancellations, Store Credit, Refunds & Exchanges
Cancellations
All bookings are subject to a 100% cancellation fee. No refunds will be issued under any circumstances.
Clients who wish to cancel a booking must notify Tidal Dress Collective at least seven (7) days prior to the commencement of the hire period. In such cases, a full store credit will be issued.
If the client fails to notify Tidal Dress Collective of a cancellation and does not collect or use the hire item, the booking will be considered forfeited. No refund or store credit will be issued.
No refunds or store credits will be provided once the hire item has been dispatched, regardless of whether it is worn.
Postal Delays
In the rare event of postal delays beyond the control of Tidal Dress Collective, no refunds or store credits will be issued. Clients are strongly advised to place bookings well in advance to avoid delivery issues.
Cancellations by Tidal Dress Collective
Tidal Dress Collective reserves the right to cancel a client’s booking in the event of unforeseen external circumstances that prevent the order from being fulfilled. Reasons for cancellation may include, but are not limited to:
- The hire item has been damaged, lost, or stolen by a previous client.
- The hire item has not been returned on time by a previous client, preventing timely dispatch.
Tidal Dress Collective also reserves the right to cancel any booking if the client fails to comply with these Terms and Conditions or provides false, misleading, or incomplete information.
Lost or Stolen Items
In the event that a hire item is lost or stolen during the hire period, the client will be liable to pay a fee. This fee will be determined by Tidal Dress Collective, taking into account factors such as the item’s recommended retail price (RRP), market demand, purchase availability, pre-hire condition, and the hire fee already paid.
In-Store Try-Ons
Try-ons are available strictly by appointment only.
All try-on bookings are non-refundable and non-redeemable, regardless of attendance or outcome.
Each try-on appointment is limited to the allocated time and is restricted to one individual unless prior approval has been granted by Tidal Dress Collective .
Expressing interest in a hire item does not guarantee its availability for a try-on session. Items may be unavailable due to prior bookings, cleaning requirements, or alterations. Tidal Dress Collective will confirm availability where possible prior to the appointment.
Clients are expected to handle all hire items with care during try-on sessions. Contact with fake tan, makeup, oils, and abrasive jewellery must be avoided to prevent damage. Failure to comply may result in charges up to the full retail value of the affected item.
Any damage sustained during the try-on must be reported to Tidal Dress Collective immediately. Damage will be assessed in accordance with the standard hire terms.
Clients must adhere to all venue rules and respect the conditions of the try-on space. Disruptive behaviour, misuse of the facility, or failure to comply with staff instructions may result in the immediate termination of the appointment without refund.
Clients must arrive on time for their scheduled appointment. Late arrivals exceeding 10 minutes without prior notice will result in the booking being cancelled and no refund issued.
If client is late by over 20 minutes without any notice the booking is automatically cancelled
Accidental Damage Protection
We completely understand that accidents happen, which is why offer added protection with your rental. While minor wear and tear can be reasonably expected, any damage (costing over $100 to remedy) made to our pieces during your rental, is your responsibility to cover.
But for a small fee, you can have peace of mind, protecting yourself with up to $1000 cover for any repairs or replacements required due to accidental damage made during your hire.
COST
Our Accidental damage protection is just $19.95 and provides you with up to $1000 cover for repairs or replacement to the hire item.
INCLUSIONS & EXCLUSIONS
What’s Covered:
Our Accidental damage protection covers you for damage which occurs accidentally, such as:
- A bad stain which isn’t removable with cleaning the garment.
- Accidental tears or rips caused to seams
- Beading or jewels being damaged or coming off the hire piece
- Broken zips or seams caused taking the item off at the end of the event
What’s NOT covered:
Even taking out damage protection, it is still expected that you treat our items with responsibility and care.
- Items which are stolen or lost after they have been delivered to you or collected from our store
- Returns which are lost in transit, when there is no evidence the item was posted (such as online tracking stating the item was posted or an Australia post lodgement receipt)
- Damage or irreparable staining caused by reckless or careless behaviour (eg. Extensive stains or tears throughout the entire garment as opposed to a single spill or accident).
- Stains caused by wearing wet fake tan or damage caused by fashion tape (we only allow the use of Clutch Glue).
- Dragging a dress through mud or dirt causing extensive irreparable staining, where it would be reasonably expected the item be picked up to avoid foreseeable damage.
- Damaged caused by wearing heavily embellished clutches or jewellery catching on the garment, as this damage is foreseeable and is never advised with hire pieces.
- Attempting to alter a style, causing permanent damage to the style
CLAIMS
In most cases, our team will remedy the item without needing to contact you. Please simply return the item as planned and our team can seamlessly process the item.
However, if you are concerned or have caused significant damage to a hire piece, please send us a short email with images of the damage to our care team: care@tenn.au
Please do not attempt to clean or repair items yourself, our team is experienced in mending, speciality cleaning & repairs so it is often easier for us to find a remedy seeing the damage first hand, rather than having to guess the extent of staining or damage after a client has attempted to repair it themselves.
In the case that your item requires replacement and the replacement value exceeds $1000, our team will contact you to arrange payment of the difference in value, so that we can quickly replace the item for future clients.
Privacy
Tidal Dress Collective is committed to protecting client privacy. Personal information collected during the booking process will be used solely for order processing and will not be shared with third parties, except where required by law.
Ex-Hire Final Sale Terms
All ex-hire sales are final. No returns, exchanges, or refunds will be accepted under any circumstances.
Clients are responsible for reviewing all condition notes and accompanying photographs before making a purchase.
All ex-hire sale orders will be dispatched via postage only. Pick-up is not available for these items. Any pick-up orders placed for ex-hire items will be cancelled.
Tidal Dress Collective reserves the right to amend these Terms and Conditions at any time without prior notice.