Refund policy

For returns, a pre-paid express return label and instructions will be provided. Clients must affix the label to the reusable packaging and return the hire item over the counter at an Australia Post office (not via a street post box) by 3:00 PM. If the return date falls on a weekend, the return may be made the following Monday morning. If the return label is lost, the client will be responsible for covering the cost of express return postage.

Clients are responsible for ensuring the hire item is securely packaged for return. Any damage sustained during transit as a result of inadequate packaging will be the client’s responsibility.

Late Fees

If a hire item is returned late or not in accordance with the return instructions, a late fee of 30% of the original hire fee per day will apply. This fee may accumulate up to the full retail value of the hire item.

If the late return of a hire item results in the cancellation or refund of a subsequent booking for the same item, the client responsible will also be liable for the full cost of the cancelled or refunded booking, in addition to any applicable late fees or other charges.