HOW IT WORKS
1
Start with booking a Try On Appointment or Browsing Our Collection to find your favs!
2
After ordering your dream dress either receive it as a Postal Hire or Pick it up from our store!
3
Wear your dream dress to your event and tag @tidaldresscollective!
4
Return your garment either in store or through the postage hire process!
1
Start with booking a Try On Appointment or Browsing Our Collection to find your favs!
2
After ordering your dream dress either receive it as a Postal Hire or Pick it up from our store!
3
Wear your dream dress to your event and tag @tidaldresscollective!
4
Return your garment either in store or through the postage hire process!
Frequently asked questions
What is the Pick up / Drop Off Process?
Client must collect the hire garment and/or bag from 11/24 Junction Drive, Coolum. Client must select a 10-minute collection window between 9 AM and 2 PM when finilisig order at checkout, or email tidaldresscollective@gmail.com to arrange an after-hours collection.
All packaging provided with the hire - including coat hangers and garment bag - must be returned. Missing items may incur a replacement fee.
What is the Potsage process?
Clients residing in rural or remote areas must notify Tidal Dress Collective at the time of booking, as additional postage time may be required.
All postal hires are express posted via Australia Post. Deliveries are typically made between 7:00am and 5:00pm, Monday to Friday.
Tidal Dress Collective will express post items in advance to allow for timely delivery.
With the delivery of the hire garment, a pre-paid return label and instructions will be provided.
The client must affix the return label to the reusable packaging and return the item over the counter at an Australia Post office (not via a street post box) by 3:00pm.
If the return date falls on a weekend, the return may be made the following Monday morning.
What if I damage the dress?
We understand mistakes happen! This is why we have added damage protection as an option at checkout which covers you for damage up to $1000. For more info please see our Terms and Conditions. If you chose to not have damage cover you are liable for any sever damage as we understand wear is tear is guaranteed. Please see our Terms and Conditions.
